Job Opportunity: Transaction Monitoring and Dispute Management at KCB
Job Opportunity: Transaction Monitoring and Dispute Management
Department: Retail Banking
Location: Ali Hassan Mwinyi/Kaunda Drive Junction, P.O. Box 804, Dar es Salaam, Tanzania
Job Type: Full-Time
Application Deadline: December 1, 2024, 9:00 AM
Job ID: 3170
Key Responsibilities
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- Monitor card fraud activities (issuing and acquiring) using various tools, including VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA.
- Resolve card-related queries received through ECRM/ITSM platforms.
- Address card-related issues from email, direct requests, and social media, and collaborate with customer service/contact center teams to ensure resolution.
- Monitor daily online transactions and address issues related to 3D authorizations promptly.
- Coordinate with the sales team to collect supporting documents for disputed card transactions and ensure submission to relevant stakeholders.
- Follow up on recovery of chargebacks from merchants, with support from the sales team, ensuring timely recovery of overdue.
- Perform additional tasks as assigned by the line manager.
Qualifications and Requirements
- Education: Bachelor’s Degree in a relevant field.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Familiarity with card fraud monitoring tools and systems (e.g., VRM, MPGS).
- Ability to handle multiple tasks and work in a fast-paced environment.
How to Apply
Submit your application online before December 1, 2024, at 9:00 AM.
This is an excellent opportunity to work in a dynamic banking environment, leveraging technology to enhance transaction security and customer satisfaction.
Apply now to make a meaningful impact in the Retail Banking sector!
